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Book with Confidence image
Book with Confidence image

Book with Confidence

Our Away Resorts Coronavirus Booking Guarantee.

Book with confidence

At Away Resorts, we recognise that we are all living in uncertain times and that there is no clarity about when the Coronavirus pandemic will be over. We are also aware that at times like this, it is important to have something special to look forward to as a family.

So, to provide you with complete reassurance, we have introduced the free of charge Coronavirus Booking Guarantee.

This means if your 2021 holiday is cancelled due to COVID-19, we will offer you:

  • The choice of a full no quibble refund OR
  • The opportunity to move your break to another date in the future free of any administration charge

Full terms and conditions can be found at the bottom of this page.

Keeping you safe

Keeping you safe

Our commitments

We will:

  • Implement social distancing measures to ensure we maintain distancing including:
    • A one-way system around parks where possible
    • Provide easily understandable and visible markers around park so that you can clearly see where you need to go
  • Introduce an enhanced, reception-less check-in
    • Prior to your arrival, you will receive an email advising of our new check in processes and all the information you’ll need to know
    • Your welcome pack of information will be waiting in the accommodation for you
    • We will be providing traffic marshals on your arrival day to assist you finding your accommodation, hand you your keys and to answer any queries
    • Should you need to visit Guest Services, sneeze screens have now been introduced at all parks
  • Thoroughly clean accommodation
    • Our team will wear disposable gloves, masks and aprons for cleaning. They will be double-bagged, stored securely for 72 hours and then thrown away
    • If a guest is suspected to or is confirmed to have Coronavirus, they will be sent home and the accommodation left for 72 hours before receiving a full thorough clean
    • All surfaces will be cleaned with warm soapy water using a disposable cloth

Terms and conditions

What is covered with the guarantee?

  • Applies to all bookings made between now and 31 July 2021
  • Covered for COVID outbreaks relating to:
    • UK Government restricting your travel
    • The Park is closed
    • You are unable to travel due to isolation or COVID sickness (proof may be required, i.e. a NHS POSITIVE COVID notification)

I cannot travel and need to claim against the guarantee:

  • This guarantee can only be claimed within 28 days and 48hrs prior to arrival
  • If you booked between the above dates, you can now either choose to:
    • Move your booking to a future date (your future change of date must be within 12-months of your arrival date)
    • Transfer your money to a holding account, until you’re ready to book you’re new dates (the new dates must be booked within 12months of original arrival dates)
    • Request a full refund and cancel your booking (please note this may take up to 28 days)
  • Should Government advice change at any time, we have the right to review this offer
  • If you change the date of your holiday, and it is of lesser value we will refund you the difference. If the booking value is higher than your original booking, the difference is payable by yourself
  • All other Away Resorts booking terms and conditions apply

Discovering different...

Whilst you wait... just think about being in your swimmers, the sun's out and the smiles are big